Support

We respond to most emails within one business day.

Email us

The fastest way to reach us is email — write to support@routemetrics.app and we'll reply, usually within one business day.

To help us help you faster, please include:

• The email address you sign in with
• What you tried (the formula you typed)
• What you expected vs. what happened
• A screenshot if you have one

Book a call

Prefer to talk it through? Schedule a call at a time that works for you — good for setup help, bulk-address questions, or anything easier to show than to type.

Common questions

The pricing FAQ covers billing, cancellation, refunds, and quotas.

The help center has a function reference with example formulas, accepted input formats, and common error messages.

Billing portal

Cancel or update your payment method any time in the billing portal.